Principal Product Manager, Growth — Retention & Churn

Mailchimp is looking for a Principal Product Manager to lead product strategy and execution for our Retention & Churn Growth team. This team focuses on helping tenured customers - those more than 90 days beyond activation - continue to realize meaningful value from Mailchimp, deepen their use of our ecosystem, and grow with the platform over time.

You will own a highly visible and business-critical product area, with Net Revenue Retention as the north-star KPI. Your mandate will span three interconnected goals: increasing adoption of valuable capabilities across the Mailchimp ecosystem, helping customers move to the tiers and plans that best support their evolving needs, and proactively identifying and mitigating churn risk.

This is an expansive, end-to-end growth role. You will build experiences that help customers discover value at the right moment, while using a broad set of product and go-to-market levers: personalized and contextual growth experiences, product-triggered communications, packaging and monetization changes, and Customer Success- and Customer Support-led interventions.

Success in this role requires more than optimizing individual touchpoints. You will develop a deep understanding of customer intent, behavior, and value realization; identify the highest-impact opportunities across the customer journey; and bring cross-functional teams together to solve them. You will directly lead complex initiatives from strategy through measurement and iteration, while influencing product teams across Mailchimp to accelerate progress toward shared retention and growth goals.

This is an opportunity to shape how millions of customers build lasting relationships with Mailchimp, and to play a central role in one of the company’s most important growth priorities.

Responsibilities

• Set the multi-year strategy and investment priorities for Retention & Churn, with accountability for Net Revenue Retention and its key leading indicators.
• Build and manage a portfolio of opportunities across feature adoption, plan expansion, and churn mitigation, making clear tradeoffs based on customer value and business impact.
• Lead the most complex, ambiguous, and high-leverage initiatives from opportunity definition through scaled execution and measurable outcomes.
• Establish the team’s growth operating model, including experimentation standards, measurement frameworks, learning agendas, and roadmap decision criteria.
• Orchestrate coordinated growth strategies across product experiences, lifecycle communications, pricing and packaging, and Customer Success and Support interventions.
• Influence roadmaps across Mailchimp, partnering with product leaders to embed retention and expansion into core customer experiences.
• Partner with Data Science and Analytics to develop segmentation, predictive models, and leading indicators that improve targeting, personalization, and decision-making.
• Align executives and cross-functional leaders on strategy, investment choices, performance, and risks, using clear narratives grounded in customer insight and data.
• Raise the bar for growth product management across the organization by codifying best practices, mentoring product leaders, and championing customer-value-led growth.

Qualifications

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
New York $240,000 - $325,000