Meet the Team

Our Customer Experience (CX) Security & Solution Delivery team collaborates across critical functions—including Customer Success, Sales, Support, and Product Engineering—to ensure a seamless, unified customer experience throughout the entire technology lifecycle. We act as the vital technical bridge between real-world customer environments and Cisco’s product teams, providing feedback to drive product evolution and innovation.

We are dedicated to designing, deploying, optimizing, and securing resilient architectures that protect our customers' most critical assets while reducing risk. By leveraging cutting-edge security frameworks, AI, and automation, we help organizations navigate complex multi-vendor environments with simplicity and confidence. Come join us and help shape the future of enterprise security!

Your Impact

In this role, you will provide technical leadership and act as a trusted advisor to senior customer leaders and CXOs. You will lead the design, delivery, and optimization of complex Cisco and multi-vendor security solutions, aligning business objectives with modern threat management strategies and AI-driven SecOps.

Key Responsibilities include:

• Strategic Leadership & LAER: Operate within the Adopt & Expand phases of the LAER model, ensuring the successful adoption of solutions and identifying new growth opportunities.
• Architectural Leadership & Strategy: Lead the strategic planning, design, and implementation of end-to-end security architectures, driving architectural convergence across security and broader Cisco technology domains.
• Trusted Advisory: Partner with senior IT leaders and CXOs to assess security lifecycles, threat landscapes, and regulatory drivers, shaping technology roadmaps and delivering measurable business outcomes.
• Complex Multi-Vendor Integration: Integrate Cisco and non-Cisco security technologies across heterogeneous enterprise environments, ensuring interoperability, resilience, and policy alignment.
• AI & Automation Enablement: Champion the adoption of AI and automation across security operations (AI SecOps) to optimize delivery workflows, enhance threat detection and response, and develop reusable frameworks and intellectual capital.
• Innovation, Collaboration & Mentorship: Mentor project delivery teams, collaborate cross-functionally with Sales and Product Engineering to drive product enhancements, and develop reusable assets and best practices that scale across engagements and elevate delivery standards.

• Market Insight: Develop vertical market expertise to align customer business needs precisely with Cisco’s technical solutions.

Minimum Qualifications:

-Bachelor’s degree + 8 years of related experience, Master’s + 6 years, PhD + 3 years, or equivalent relevant professional experience in cybersecurity/network security architecture and solution delivery.

-Expert-level certification (e.g., CCIE Security) or equivalent industry credential.

-Proven experience designing, deploying, migrating, and troubleshooting complex enterprise security solutions.

-Demonstrated ability to act as a consultative technical advisor to executive stakeholders (IT Directors, CXOs) and cross-functional teams.

-In-depth expertise in industry security frameworks (e.g., CSF, NIST, ISO), threat modeling, and regulatory compliance standards.

Preferred Qualifications:

-Hands-on experience with security automation, AI SecOps tools, and modern threat detection/response platforms.

-Current industry trend certifications (e.g., Cloud Security, DevSecOps, or advanced cybersecurity credentials).

-Demonstrated track record in developing reusable frameworks, compliance templates, or whitepapers/intellectual capital.

-Broad architectural understanding across hybrid cloud, enterprise networking, and Cisco security portfolio integrations.

-Prior experience presenting at major technical forums/conferences (e.g., Cisco Live, IETF) and mentoring technical talent.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.